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If you have any questions, concerns, or support requests, our team is here to help.

Customer Support

Atolea
📧 Email: contact@atoleaclub.com

Support Hours

Monday – Friday
9:00 AM – 6:00 PM (EST)

Suite 305, Kingsway Business Centre
95 Kingsway
London WC2B 6TP
United Kingdom

Response times may vary during weekends, holidays, or high-demand periods, but we always aim to respond as quickly as possible.

Everything you need to know

Questions? We’ve got you covered.

From waterproof wear to our lifetime color warranty, here are the answers that make choosing your new everyday jewelry easy.

100% waterproof

Lifetime color warranty

30-day returns

Yes. Our jewelry is designed for everyday life, so you can shower, swim, exercise and enjoy the ocean without taking it off. The durable PVD finish helps protect its color through regular exposure to water and sweat.

Our pieces are made to keep their color during everyday wear. The PVD coating is more durable than traditional plating and is designed to resist fading and tarnishing. It should not leave the typical green marks associated with lower-quality jewelry.

Absolutely. The jewelry is designed to handle fresh water, salt water, sweat and everyday activities. After swimming in salt water or chlorine, a quick rinse with clean water can help keep your piece looking its best.

The Lifetime Color Warranty covers significant problems with the gold or silver color of eligible pieces purchased directly from the store. If your jewelry develops a qualifying color issue, contact customer care with your order number and clear photos so the claim can be reviewed.

The warranty does not cover lost jewelry, normal scratches, misuse, improper storage, pearl discoloration or promotional gifts.

Our jewelry is designed to be comfortable for everyday wear. However, skin sensitivities vary from person to person. Check the materials listed on the individual product page when you have a known allergy or sensitivity to a specific metal.

Materials vary by design and are listed on each product page. Many pieces use durable stainless steel with PVD color coating, selected to provide a long-lasting finish suitable for everyday wear.

Use the sizing information shown on the product page before ordering. For rings, measure the inner diameter of a ring that already fits or use the store’s ring size guide. For necklaces and bracelets, compare the listed length with a piece you already own.

Yes. Worldwide shipping is available. Shipping options and the most accurate estimated delivery information for your destination are shown during checkout. Once your order is dispatched, you will receive tracking information by email.

Eligible unused items can be returned within 30 days of delivery, provided they remain in their original condition and packaging. Returns must be approved before being sent back, and return shipping costs are normally the customer’s responsibility.

Personalized, made-to-order and certain final-sale products may not be eligible.

Contact customer care as soon as possible with your order number, a description of the issue and clear photos. Manufacturing defects reported within 90 days of delivery may qualify for a replacement or store credit after review.

Yes. Orders are presented in ready-to-gift packaging, making the pieces suitable for birthdays, holidays or a special surprise. Packaging contents can vary depending on the product and promotion.

For the best long-term appearance, rinse the piece after heavy exposure to chlorine or salt water, dry it with a soft cloth and store it separately when not being worn. Avoid harsh chemicals, abrasive cleaners and unnecessary contact with rough surfaces.

Still wondering about something?

Our customer care team is happy to help.

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Questions? We’ve got you covered.

Is the jewelry really waterproof?

Will it tarnish, fade or turn my skin green?

Can I wear it in the shower, pool, ocean or gym?

What is the Lifetime Color Warranty?

Is the jewelry suitable for sensitive skin?

What materials are the pieces made from?

How do I choose the correct size?

Do you offer worldwide shipping?

Can I return or exchange my order?

What happens if my item arrives damaged or faulty?

Does the jewelry arrive ready to gift?

How should I care for my jewelry?

Still wondering about something?

FREE SHIPPING WORLDWIDE

LIFETIME COLOR WARRANTY

WATERPROOF JEWELRY

1.4 M+ HAPPY CUSTOMERS